A couple of years ago, the G Luxe Crew was vacationing at the Marriott Ihilani on the island of Oahu and had a hankering for one of our favorite meals: chicken wings over rice. So being at a luxury resort, we kindly asked the pool staff if they could wrangle us up this simple dish.
"Sorry, but we don't serve that dish here" informed the waitress.
"But you have chicken wings on the menu and we know you have rice somewhere in the hotel since we are in Hawaii", we replied in confusion.
"Yeah, but the rice is in the main kitchen and not at the pool facilities."
"Well then waddle your fat island ass over to the 'main kitchen' and get us our godamn chicken and rice!"
OK, we didn't say that last bit, but we sure were thinking it. After some attitude by the waitress, the chicken and rice finally arrived. We love America, but when it comes to service, this country has some lessons to learn from luxury providers in Asia and the Middle East. It is simply ridiculous that at a four star resort, we had to go through so much drama just to get what amounts to peasant food.
There is some hope though as evident by today's pimp quote of the day by Klaus Ortlieb, the man behind New York City's Cooper Square Hotel:
"I get very turned off when people say 'I can't do that'. What do you mean? I tell everyone at my hotels: Provide everything the guest wants except hookers and drugs"
- Klaus Ortlieb, NYC's Cooper Square Hotel (GQ Magazine, August 2008)
Amen Brother. Amen.
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